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| Shipping Methods |
| We offer three shipping methods for most items: Standard (3 to 7 business days), Priority (2 to 3 business days) and Express (1 business day). We use Freight shipping (7 to 14 business days) for heavy or oversize items. |
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| Split Shipments |
| We may fulfill the items in your order at different times and with different vendors, so your order may arrive in different boxes and at different times. You will receive a confirmation email for each shipment. The email also lists the items that have already shipped and those still to be shipped. We do not charge extra for these split shipments.
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| Heavy or Oversize Items |
| Some heavy or large items, identified as oversize, have a special shipping cost. You can find your actual shipping cost during checkout. Oversize items cannot be shipped to Alaska, Hawaii, U.S. protectorates and territories, or APO/FPO addresses.
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| Shipping Regulated Materials |
Due to Federal Aviation Administration (FAA) safety restrictions, we cannot ship items by air (Priority or Express) that contain regulated or hazardous materials. These restricted items are usually identified on the item page and also when you click the estimated arrival-date link on the item page. They typically fall into one of two categories: - Aerosol products in pressurized spray cans
- Products that contain flammable, volatile or corrosive chemicals
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| Shipping to a Different Address |
| During checkout, you can add new shipping addresses to your Address Book, so each time you check out you can choose from these stored addresses. You can also ship items in your order to multiple addresses: On the Select Shipping Address page, click the Multiple Addresses button. On the next page, choose the address in the pull-down menu for each item. If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly. |
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| Types of Email Confirmations |
After you place an order with us, we email you with pertinent information about your order’s status. For instance, soon after you place an order, we send an email confirming we have received it. We send a second confirmation email when your order has shipped. We send more than one shipment confirmation email if we fulfill the order in multiple shipments. We might also send other emails about your order’s status, if necessary. Please save these emails for your records.
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| Where can I ship my order? |
| We ship most items to all 50 states plus these U.S. protectorates and territories: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau and U.S. Virgin Islands. We ship most items to APO/FPO military addresses. Delivery takes 3 to 6 weeks. Items we cannot ship to these addresses are identified on the item page or when you click "See estimated arrival date" on the item page. Further restrictions on item type, size and weight may exist in the country where the APO/FPO address is located. Please contact your post office to verify item type, size and weight restrictions for the country where your APO/FPO address is located. Except as stated above for APO/FPO addresses and U.S. protectorates and territories, we do not ship to international destinations, Canada or Puerto Rico.
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